SHIPPING AND RETURNS

SHIPPING

We ship to locations worldwide.

Please note that because we make all design only from the moment they are ordered, the production can take from 1 to 3 weeks, plus shipment from 1-5 business days. Shipping costs are determined by location. 

 

You can also choose to pick up the purchased product at the store located at Goorseweg 5 in Kasterlee and this after appointment. If you choose this way no extra delivery costs will be charged.

RETURNS

At 05-05.be we operate a return policy of 14 days after receiving the purchased products.

This by contacting us in writing or by email within this period.

 

05-05.be will refund the total cost within 14 days after receipt of the returned product. However, the direct costs of the return shipment will belong to the consumer.

 

The right of withdrawal does not apply when:

- the product has been stripped of its original packaging and labels

- the product is no longer in the original condition as delivered

- you have already used the product

 

Goods should be returned in their original packaging. They are to be unused other than for the purpose of trying on for fitting. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.

 

Items bought on with any kind of discount are not returnable for exchange or refund. All sales are final.

 

DAMAGES

If you receive a damaged item please contact us immediately. All damages must be reported within 48 hours upon receiving your order, please send an email to info@05-05.be with images and a detailed description of the damage. You will receive an address to return the product

05-05 founded in 2019