Terms and conditions

GENERAL

These general conditions apply to all products purchased on lalab.be.

By placing an order, the buyer declares to have taken note of the sales conditions and the buyer accepts the sales conditions.

 

05-05 – Nele Huysmans

Wilgorenstraat 21, 2460 Kasterlee

You can reach us at info@lalab.be, Tel: +32 472870236

VAT: BE0543.747.059    Account number: KBC BE70 7330 5150 6525    BIC: KREDBEBB

 

05-05.be makes every effort to present their products as clear and plain as possible. But it is possible that the received information contains errors or is not always up to date. As well as the colors of the photos may be slightly different from the actual product color.

If you have questions about the dimensions, colors, availability or delivery do not hesitate to contact la lab on the contact details above.

 

DELIVERY CONDITION

We, 05-05.be, deliver throughout the world.

Production starts within 3 working days after receipt of payment and the product is sent within 3 working days after confirmation of production.

The shipping cost depends on the delivery address (depending on the chosen country), chosen product and it’s weight and size, the shipping costs will always be communicated when completing the payment.

We, lalab.be, are not liable for delays incurred by the courier service.

 

You can also choose to pick up the purchased product at the store located at Goorseweg 5 in Kasterlee and this after appointment. If you choose this way no extra delivery costs will be charged.

 

PAYMENT

The price is stated in EURO and is always including VAT and excluding the shipping costs. International delivery cost do not include any taxes or duties which may be applied by customs at the destination and any duties or taxes incurred are the responsibility of the recipient.

 

The mentioned price refers to the described product, the accompanying photographs may contain ornamental elements that are not included in the price.

 

Temporary offers are only valid during the indicated period as stated with the product.

 

Payment options are:

- Payment via Paypal

- Payment via Bank Transfer

 

 

RETURN POLICY

At 05-05.be we operate a return policy of 14 days after receiving the purchased products.

This by contacting us in writing or by email within this period.

 

05-05.be will refund the total cost within 14 days after receipt of the returned product. However, the direct costs of the return shipment will belong to the consumer.

 

The right of withdrawal does not apply when:

- the product has been stripped of its original packaging and labels

- the product is no longer in the original condition as delivered

- you have already used the product

 

Goods should be returned in their original packaging. They are to be unused other than for the purpose of trying on for fitting. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.

 

Items bought on with any kind of discount are not returnable for exchange or refund. All sales are final.

 

DAMAGES

If you receive a damaged item please contact us immediately. All damages must be reported within 48 hours upon receiving your order, please send an email to info@05-05.be with images and a detailed description of the damage. You will receive an address to return the product

 

 

PRIVACY POLICY

Your personal data will be treated confidentially and will only be used for processing your order and payment.

 

This information will not be shared with third parties.

 

If you want to stay up to date about the ins and outs of lalab.be you can subscribe to our newsletter, a link for this can be found on the website www.lalab.be or you can email us with your name and email address, this to info@05-05.be

 

COMPLAINTS PROCEDURE

If you have a complaint about our products you may contact us via;

info@05-05.be with mention ‘REPORT OF COMPLAINT’.

You can expect an answer from us within 7 working days.

05-05 founded in 2019